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\nThis page covers the trip a Jersey Den order makes from the moment you press the order button to the moment a parcel with a dog jersey, a cat jersey, an owner jersey or a matching set lands at your door. It explains how long we need to get the order ready, how long the journey takes, where we deliver, what it costs (nothing) and what to do if a parcel runs late. It applies to every order placed on jerseyden.shop. If something here does not answer your question, email support@jerseyden.shop and we will reply within 24 hours on business days.
\nEvery delivery estimate on Jersey Den is two numbers added together. The first is processing: the 1-3 business days we need after your order is placed to print the jersey, letter any name and number you typed, check the order details and pack it. The second is transit: the 7-14 business days the parcel spends travelling to you. Put together, most orders arrive somewhere between 8 and 17 business days after they are placed.
\nBusiness days are Monday to Friday. Weekends and public holidays do not count in either number. An order placed on Friday evening starts processing on Monday, and a parcel that is in transit over a long weekend simply pauses for those days.
\nCustom jerseys with a name and number take the same processing time as finished designs. There is no proof or mockup step that could add days: what you type into the Name and Number fields on the product page is what we print, and the live preview on the product photo is the only preview there is. That keeps the timeline short, and it is also why we ask you to check spelling before you order.
\nSay your dog’s birthday party, the first game of the season or the family holiday photo is on a Saturday about three weeks away. Count backwards: up to 3 business days of processing and up to 14 business days in transit is 17 business days, which is three and a half calendar weeks. In that example the order should be placed now, not next weekend. If a date is tight, email us before ordering and we will tell you honestly whether it is realistic. We would rather you know than be disappointed on the day.
\nShipping is free to every address we deliver to, whether you buy a single bandana or a full set of jerseys for two dogs, one cat and three humans. The free shipping method is the only method offered at checkout, so there is nothing to choose and no faster paid option to compare.
\n| Destination | \nShipping cost | \nProcessing | \nTransit | \nTypical total | \n
|---|---|---|---|---|
| United States | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| Canada | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| Australia | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| New Zealand | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
These are estimates based on normal conditions, not guaranteed delivery dates. Severe weather, peak holiday volumes and customs checks at an international border can stretch transit, and we cannot control the postal network once the parcel has left us. If a parcel is clearly later than the table suggests, section 7 explains what to do.
\nWe deliver to the United States, Canada, Australia and New Zealand. Orders ship from the USA. Checkout only offers shipping to addresses in those four countries; if you enter an address anywhere else, no shipping method will appear and the order cannot be completed. That is on purpose: we prefer to be clear before you pay rather than accept an order we cannot deliver properly.
\nWithin those countries we deliver to houses, apartments and business addresses. Many PO boxes and parcel lockers can receive standard parcels too, but not every one accepts every parcel size, so if you rely on a PO box, a military address, a remote island address or a parcel-forwarding service, email us before ordering and we will tell you what we know.
\nJerseys make easy gifts, and plenty of orders go to someone other than the buyer: a matching set for parents in Brisbane, a cat jersey for a sister in Vancouver, a hoodie for a friend in Wellington. Enter the recipient’s address as the shipping address at checkout; your billing details can be in a different country. We do not put prices or invoices inside the parcel. If the gift is a surprise, tell the recipient to expect a parcel from a pet-jersey store, or keep it a mystery, your call.
\nAs soon as your order is placed you receive an order confirmation email with your order number. Keep it: the order number is the fastest way for us to find your order. When the parcel leaves us, we send a shipping email; when tracking details are available for your parcel, they are included in that email. A new tracking number can take a day or two to show its first scan, so an empty tracking page right after the shipping email is normal.
\nYou can also look up your order status at any time on the Order Tracking page using your order number and the email address you used at checkout. That page explains what each status means.
\nMost delivery problems start with an address. Before you pay, check the recipient’s full name, street and house number, apartment or unit number, city, state or province, and ZIP or postal code. Australian and New Zealand addresses often need the suburb; Canadian postal codes have six characters; US apartment numbers are easy to forget.
\nIf you notice a mistake after ordering, email us straight away. Within 24 hours of placing the order we can still change the address before anything is printed or packed; the full rules are on our Cancel or Change an Order page. After the parcel has shipped we can only ask the carrier to redirect it, and that is not always possible. If a parcel is returned to us because the address was incomplete, we will contact you to arrange the next step.
\nA matching set (one pet jersey and one owner jersey sold as one product) is packed together. Separate items in the same order, for example a dog jersey, a fleece throw and a ceramic bowl, are usually packed together too, but bulky or fragile items may travel in their own parcel so they arrive safely. You never pay extra for a split shipment. If your order arrives in more than one parcel and one part is missing, check your shipping email or contact us before assuming it is lost.
\nParcels sometimes stall. A tracking page that does not move for a few days in the middle of an international trip is common, especially around customs and holidays, and most of those parcels start moving again without help.
\nIf your parcel has not arrived after the end of the estimated window in the table above, or tracking has stopped updating for a long time, email support@jerseyden.shop with your order number. We will look at the shipment, contact the carrier where that helps, and keep you updated. If a parcel turns out to be lost, we will work out a replacement or a refund with you. Refunds follow our Refund Policy.
\nIf tracking says “delivered” but you cannot find the parcel, check around the door, with neighbours, building reception or mail room, and with your local post office, then contact us. We will help you take it from there.
\nJerseys and bandanas travel well, but a ceramic bowl can crack in transit and any parcel can get wet or torn. If anything arrives damaged, please keep the packaging and take a few photos: the outside of the parcel, the shipping label and the damaged item. Email them to support@jerseyden.shop with your order number and we will make it right with a replacement or a refund. Photos you send us for a claim are deleted 30 days after delivery of the order once the claim is closed. Returns for any other reason are covered by our Returns & Exchanges Policy.
\nAll prices are in US dollars and our parcels ship from the USA. Orders delivered in the United States do not cross an international border. Orders to Canada, Australia and New Zealand do, and whether any import duties, taxes or customs fees apply depends on the destination country, the order value and the rules in force when the parcel arrives. Those charges, if any, are set by the destination country, not by Jersey Den, and are not included in our prices. If you have a question about a specific order, email us before ordering and we will share what we know.
\nJersey Den does not collect sales tax at checkout. The price you see at checkout, with free shipping, is the amount you pay us.
\nThe busiest weeks for jerseys are the start of a sports season, the holiday period at the end of the year and the weeks before big family photo dates. During those weeks the postal network is busier everywhere. Our processing time stays at 1-3 business days, but transit can sit at the long end of the 7-14 business day window. If you are ordering for an event, order early and pick the size carefully the first time; our Size Guide explains how to measure a dog, a cat and an adult in a few minutes.
\nFor anything delivery-related, email support@jerseyden.shop with your order number in the subject line. You can also browse the Help Center, read the FAQs or submit a ticket with the details. We reply within 24 hours on business days.
\nJersey Den, 1305 Wall St, South Bend, IN 46615, US.
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