Payment Methods
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This page explains how paying for a Jersey Den order works: which options you will see, when you are charged, which currency you pay in, how your details are protected and what happens if a payment fails or needs to be refunded. It does not list brand logos on purpose. We only show a payment option on this site once it is connected and tested at checkout, and the checkout page itself is always the most accurate list. Questions about a payment go to [email protected]; we reply within 24 hours on business days.
Paying at a glance
- Available options: shown on the checkout page before you confirm the order.
- Currency: US dollars (USD) for every order, including orders to Canada, Australia and New Zealand.
- When you pay: when you place the order.
- Shipping: free to the US, CA, AU and NZ, so the total at checkout is the product total.
- Sales tax: not collected by Jersey Den at checkout.
- Card details: handled by the payment provider; Jersey Den never sees or stores your full card number.
- Refunds: back to the same payment method within 7 days of approval, or as store credit that never expires.
1. Which payment options you will see
The payment options for your order appear in the payment section of the checkout page, after your address. What you see there is what is available for your order at that moment. We do not advertise payment brands elsewhere on the site, because a logo in a footer is a promise, and we only want to make promises that the checkout page actually keeps.
If you reach checkout and none of the options suits you, do not place the order. Email us and tell us what you would like to use; we read every suggestion and it helps us decide what to add next.
2. When you are charged
Payment is taken when you place your order. You then receive an order confirmation email with the order number, the items, sizes, colourways, any personalisation exactly as you typed it, and the total paid. Keep that email: it is your receipt.
Because every jersey is printed for your order, we do not take deposits or split payments. If you change or cancel within 24 hours of ordering, any difference or the full amount is refunded within 7 days of our confirmation; see Cancel or Change an Order.
3. Currency and what your bank may add
All prices on jerseyden.shop are in US dollars, and every order is charged in US dollars. If your card or account is in Canadian, Australian or New Zealand dollars, your bank or payment provider converts the amount at its own exchange rate and may add a foreign transaction fee. Those conversions and fees are set by your bank, not by Jersey Den, and they are not something we can see or refund. If you want to know the exact amount in your currency before ordering, your bank or provider can tell you its rate and fees.
4. What the total includes
| Part of the total | How it works |
|---|---|
| Product prices | The price of each product in the size you chose. Some sizes have an add-on shown before you choose them: pet 2XL +$3, owner 2XL +$2, owner 3XL +$4. |
| Personalisation add-ons | Only charged when you fill in a paid field, for example the optional sleeve text on the custom owner jersey (+$5). Name and number fields on custom jerseys are included in the product price. |
| Shipping | Free to the United States, Canada, Australia and New Zealand, no minimum. |
| Sales tax | Not collected by Jersey Den at checkout. |
| Import charges | For orders to Canada, Australia and New Zealand, whether duties or taxes apply depends on the destination country. Any such charges are set by that country and are not part of our checkout total. |
5. How your payment details are protected
The whole of jerseyden.shop runs over an encrypted HTTPS connection, which you can see as the padlock in your browser’s address bar. Payment details are entered into, and processed by, the payment provider, which is responsible for keeping them secure under its own rules and privacy policy. Jersey Den receives a confirmation that the payment succeeded and a reference number, never your full card number or account password. More about personal data is in our Privacy Policy.
5.1 Staying safe
- Only pay on the checkout page of jerseyden.shop. We never ask for card details by email, chat or phone.
- We never send links asking you to “confirm” a payment. If you get an email like that claiming to be from us, do not click; forward it to [email protected].
- Check the address bar shows jerseyden.shop before entering any details.
6. If a payment fails
A payment can be declined for many reasons that have nothing to do with you or with us: a security check by your bank, an address that does not match the billing address on file, a daily spending limit, or a typing error in the details. When a payment fails, no order is created and nothing is charged; you can simply try again.
- Check that the billing address matches the address your bank has for you.
- Check the details you entered, including expiry dates and security codes.
- If your bank sent you a security message or app notification, approve it and try again.
- If it still fails, contact your bank or payment provider; they can see why the payment was declined and we cannot.
If you see a charge on your statement but did not receive an order confirmation email, check your spam folder first, then email us with the date, amount and the email address you used. Pending authorisations from failed attempts are usually released by banks automatically.
7. Refunds go back the same way
When we refund an order, the money goes back to the same payment method you used, within 7 days of the refund being approved. If you prefer, we can issue Jersey Den store credit instead; store credit never expires. Your bank or provider then needs its own processing time before the refund shows on your statement. All the details are on our Refund Policy page.
8. Paying for a gift
You can pay for an order with your own billing address and send it to someone else in any of our four delivery countries. The parcel does not contain prices. Refunds for gift orders always return to the person who paid; the recipient can be offered an exchange or store credit instead.
9. Payment disputes
If something is wrong with an order, please email us before opening a dispute with your bank or payment provider. We can usually solve it within a day or two, and a refund from us is often faster than a dispute. If you do open one, we answer the provider with the facts of the order, including any refund already sent, so the case can be closed quickly.
10. Questions people ask about paying
Do you charge my card before the jersey is printed?
Yes. Payment is taken when you place the order, and printing starts after that. If you cancel within 24 hours, you get the full amount back within 7 days of the cancellation being confirmed.
Can I pay in Canadian, Australian or New Zealand dollars?
Orders are charged in US dollars. Your bank converts the amount to your currency.
Do I pay extra for shipping to Australia?
No. Shipping is free to the US, Canada, Australia and New Zealand.
Can I get an invoice?
Your order confirmation email works as a receipt. If you need a separate document for your records, email us with your order number.
Can I use store credit together with another payment?
If you have store credit and want to use it on a new order, email us before ordering and we will explain how to apply it.
Is my payment information saved for next time?
Jersey Den does not store your card number. If a payment provider offers to remember your details, that happens in your account with that provider, under its rules, and you can remove it there.
Why do I see a pending amount but no order?
When a payment attempt fails, some banks briefly show a pending authorisation. No order was created and nothing was captured by us; the bank releases the hold automatically. If it stays on your statement, email us with the date and amount and we will check.
Is the price on the product page the price I pay?
Yes, plus any size or personalisation add-on you choose, which is shown before you add the item to your cart. There is no shipping charge to the US, Canada, Australia or New Zealand, and no sales tax is added at checkout.
11. Three example checkouts
To make the total easy to predict, here is how three typical orders add up at the prices shown on the site today (prices can change; the checkout page always shows the current total before you pay).
| Order | Items | Shipping | Total charged |
|---|---|---|---|
| A corgi’s first jersey | Custom Name & Number Mesh Dog Jersey, size M, “BISCUIT 07” ($32.99) | Free | $32.99 |
| Dog and owner match | Good Boy & Human Matching Jersey Set, pet M + owner 2XL ($64.99 + $2 size add-on) | Free | $66.99 |
| Owner jersey with sleeve text | Custom Owner Jersey, size L, with optional sleeve text ($44.99 + $5) | Free | $49.99 |
For orders to Canada, Australia or New Zealand, your bank converts these US dollar totals into your currency, and the destination country decides whether any import charges apply.
12. Security checks on orders
To protect customers from stolen cards and accounts, the payment provider runs its own automatic checks on payments. If anything about an order needs confirming before we print it, we email you from [email protected] and pause the order until you answer. We never ask you to send card numbers or passwords by email. If we cannot confirm an order, we cancel it and refund the full amount within 7 days.
13. Orders for groups and businesses
Dog-walking businesses, groomers, rescue volunteers and families planning a reunion sometimes order several jerseys at once. You pay for these orders the same way as any other order at checkout, at the listed prices. If you are planning a larger order, email us first with the products, sizes and personalisation so we can tell you anything useful about timing before you pay. Remember that our jerseys are generic: we cannot print the name of a real sports team, league or club, even for a private group.
14. Contact
Email [email protected] with your order number, or use our Submit a Ticket page. We reply within 24 hours on business days. More help: Help Center, FAQs, Terms of Service.
Jersey Den, 1305 Wall St, South Bend, IN 46615, US.